Eyesports uses Australia Post Express for Shipping and Delivery.

Costs:
For All Prescription Orders, FREE Shipping within Australia is applied.
For All Overseas Orders, an extra shipping charge is applied to the Cart (see below regarding international import duties)

Order Tracking: 
For all online orders, once the order is completed and dispatched, you will receive a confirmation email of shipment and tracking number.

Yes, we currently ship to New Zealand and the United Kingdom. Shipping costs will apply, and will be added at checkout.

PLEASE NOTE: international import duties:

Import duties, taxes, and fees are not included in the item price or shipping cost. These may apply according to local legislation and customers are responsible to check these details before placing any orders for international shipping. Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. For more information about your country’s custom policies, please contact your local customs office.

Also please note it is out of our control how quickly the item(s) will complete customs inspections or how long it may take to get to the end destination. We can request an investigation on any missing package after the delivery window has passed.

Dispatch Times:
For most prescription items, allow a dispatch time of 2-3 weeks.
For official prescription Oakley Sport/Sunglasses, allow a dispatch time of 3-4 weeks.
For prescription safety glasses, allow a dispatch time of 3-4 weeks.

Delivery Times: 
For Express Post within Australia, the delivery time should be 1 – 3 Business days depending on location.
For Regular Post within Australia, the delivery time should be 3 – 4 Business days.

Yes, we have a 30-day unconditional money-back guarantee on prescription products. If you are not 100% happy with your purchase please reach out and let us know.

For non-prescription products, if you are in some way unhappy with your choice, please reach out to our friendly team who will advise of your return options.

Additionally, all products are covered by standard 12 months warranty.

Predominantly, we use 100% impact-resistant polycarbonate. We also sometimes use trivex, which is also 100% impact-resistant.

Nearly all our lenses are sourced through Essilor. Essilor is the largest spectacle lens manufacturer in the world.

No, even though it is cheaper, standard plastic should never be used for sports eyewear, as it is particularly brittle and will break with the smallest of impacts.

As all our lenses are made in Polycarbonate or Trivex, they are 100% impact-resistant. We do not use standard plastic, as these are very unsafe for sporting applications.

Yes, we can do single-vision, multifocal and also bifocal, depending on the product requested. Just give us a call if you don’t see what you’re after on the website.

If you have a near add in your prescription, or are over 45 years of age, this is an indicator that you may have trouble reading/viewing close-up objects if you choose single vision distance lenses.

What you plan on using your new prescription glasses for will help to decide on what lenses to chose. If the activity involves reading a book, phone, watch, diving meter, etc. you would benefit from multifocals.

Multifocals can be difficult to wear for activities that involve looking through the bottom of the lens (skiing, motocross, soccer) as looking through the reading section will blur your distance vision.

Yes, we can do single-vision, multifocal and also bifocal, depending on the product requested. Just give us a call if you don’t see what you’re after on the website.

Yes, photochromatic lenses are the best solution for changing light conditions.

Yes, give us a call and we will send you out a trial pack of frames to try on. There will be a cost involved and we will need to keep your credit card details as security for the product/s

Please note that we do not provide the try-on service for ready made swimming goggles and a few other products

Yes, you can. Please provide us with the model of your goggles and we will assess to make sure we have a suitable Rx adapter. Click here for more information about our prescription goggle inserts

We have designed our own prescription goggle insert. With our design, the prescription lenses stay very flat, which reduces ‘fish-bowl effect’, which is common in many prescription inserts on the market. Our adapter has been designed to suit modern-day goggles, to reduce the distance between your eyes and the prescription lens and to replicate your standard glasses (in frame wrap and pantoscopic tilt).  Click here for more information about our prescription goggle inserts

We specialise in high prescriptions and we are rarely unable to fulfill the request. Our prescription inserts for goggles, we believe are the best for all prescriptions, but particularly high prescriptions, due to the way we have designed and manufactured these prescription inserts.

Previous patients that have been unable to wear other inserts on the market have and are enjoying fantastic vision that our inserts offer. Click here for more information about our prescription goggle inserts

A PD is a measurement of the distance between your pupils. This is an essential measurement, when making your prescription glasses/inserts. click here for more information on obtaining or measuring PD

Eyesports runs in conjunction with Otway Optical, in South-West Victoria, Australia. If you are nearby, we'd be happy to book you in for an eye test. If you're further away, we may be able to make some recommendations for you.

Eyesports by Otway Optical are a registered health benefits provider, covering all Australian health insurance funds. Upon request, we will generate an itemised receipt, which you can use to lodge a claim with your health fund, either online, via the phone or at a local branch.Click here for more information.